Dear audience I will be taking the owners of The Comfort inn and suites and suing them for emotional distress and theft of my most Valuable and favorite gold ring stolen by their housekeeping staff.
I’m writing this review as unemotional and drama free as possible to warn people that this particular location does not comply with health codes nor will your most treasured personal belongings be safe here.
I booked an extended stay here ironically because I had to break an apartment lease in Chicago due to black mold.
In late May I checked in and they gave me a fairly decent room which included a nice balcony for my pets but after 28 consecutive stays I was forced to move into room 238 which I can confirm has mold because the ceiling and walls were peeling and I suffered migraines and my pets were vomiting which is not common unless you’re exposed to black mold. The room they relocated me to had no phone, peeling walls, a run down bathroom with a broken toilet with cracked seat, a clogged sink and slow running clogged shower with mildew in the grout tiles.
What irks me is half the staff was afraid of my lovely and gentle pyrenees and during housekeeping which you had to beg for pets had to stay on the balcony. There was one housekeeper named Norma who scowled at me and my pets as she ran into me or had to begrudgingly clean my room. I even had to clean my room after she left because she’d never do a thorough job. I was placed on the 2nd floor by long-term guests who were receiving free hotel vouchers and housing assistance and the hallway on this floor was never steam cleaned and in deplorable living conditions without being cleaned properly and an exit sign dangling on its hinges. There are no working fire extinguishers on this floor and a very dangerous mentally ill woman moved in in December knocking on my door unannounced and one evening she threatened to hit me.
This past summer a trans woman brought in a high volume of male guests to her room so she’d leave a rock leaving the downstairs door a ajar endangering the guests living here.
Last week was the last straw! I requested my weekly cleaning on a Wednesday morning at 10am and Zack lied and said no problem. At 12om they still didn’t arrive. I had suffered from food poisoning the night before and just wanted cleaning and to rest in my room. Instead housekeeping banged on my door at 1:30pm and arguing loudly. I normally slip on my favorite $1400 rose gold ring on my finger but I didn’t expect them and Norma was very loud cussing and making noises banging things around in my bathroom while me and the pets were in my bedroom. She ordered me to put my pets in the bathroom and while I was gone for 3 minutes she stole my beautiful ring from my bedside table. I know it was her. She acted very suspicious hurriedly cleaning my bed then running out my door in less than 30 minutes. When I reached for my ring 2 hours later to go out it was gone. I filed a police report and informed the front desk what had happened but Zack found it amusing and began laughing. I may press charges against the hotel owners for negligence especially since another guest told me that $500 worth of clothes were also stolen from her room by housekeeping right before Thanksgiving.
I am warning people that your belongings will not be safe here. I’m suffering from emotional distress and feeling deeply violated that such a hateful woman would have the nerve to steal from a long-term guest. I paid at least $3,000 per month and I would like to be reimbursed by the owners of this hotel.
The bathrooms are old and run down and the housekeeping staff steals. You will have to beg the front desk for the bare minimum of a shoddy, haphazard cleaning job!
I was also informed by a former front desk employee that the hotel hired illegal 🚫 immigrants intentionally so they could pay them cash under the table instead of paying using W2 forms the legal way. None of the housekeeping staff except for two women who quit months ago spoke or understand English.
I needed to include my review here on my WordPress blog because each day I’m reminded of how much money 💰 I wasted each month only to have my most valued possession stolen from me by a cruel housekeeper who hates my guts.
Sam and Neal Patel are the owners of Comfort Inn and Suites in Arlington heights, Illinois and there are many building code violations at this location which include missing fire extinguishers and elevators that have not been recently inspected.
I warn everyone thinking of booking a room here that the front desk does not care about your well being or your safety based on my extended stay here.
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